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I just received one link from Kantar to create an account to get payment but my account still doesn't exist, I need help! The link below "The enrolment link for first time registration" https://payee.globalpay.convera.com/PayeeManager/BeneficiaryEnrollment/SpecifyPayeeID.aspx?id=0C80A62F87EB8A7C7B7F605C05B149B9 Kind regards, Kantar Postal Panel Team

I can't receive my withdrawal money

I issued a payment reference on Thursday afternoon for my tuition fees and submitted the request to my bank within half an hour of issuing the reference. However, I only received an outstanding payment email since then. It is Monday now and the amount was debited from my account yesterday. However, I am yet to receive any confirmation email from Convera. My student account has not been updated either. Then there is also the issue of the reference number expiring within 3 days. What can I do about this?

Can you wire money with a prepaid debit card

Hi, Since a couple of weeks ago I was trying to integrate your payment solutions to my ecommerce product. I wrote and fill many contact forms and there is no way to get any answer from you. I need to obtain the API keys, the sandbox and/ or the production account in order to start. Does anyone can help me? Thanks in advance.

Ive tried to fill the form in on multiple devices over 3 days with no success.

Which countries and currencies does Convera support for payment creation?

I have an error code U0407 what should I do ?

Good afternoon, I made an international transfer, via my bank, to Israel on 8 April 2022. Nearly two months later (!), the payment still has not been made to the rightful beneficiary, even though the money left my account immediately. Meanwhile, I have received the goods in good faith from Israel. I am in constant communication with my bank, and the sender (who can do nothing at their end), but there is no progress towards a resolution; the bank is blaming Convera for the delay in payment to the Israeli beneficiary. Why can't my bank work out where the blockage is, and why can't this embarrassing debt be processed?

After committing a Payment Order and Payment is in processing state, - how long does it take for the Order to be funded and Payment processed? - Is the Order funding an automated process? - how does funding an Order work?