Error Codes

Error Codes

The Convera API Suite uses a standardized list of error codes to help diagnose issues from data validation to payment processing.

General API Error Codes

Below are the possible error codes that are returned in the HTTP response when submitting an API request.

While great care has been taken to reduce the number of unhandled exceptions, it is possible to encounter a scenario that does not have a specific error code associated with it. If you encounter this scenario, please contact the Convera customer support team so we can work to get the error resolved and associated with an error code.

Error Code	Error Description	Conditions	Actions to Take
1000	Generic web service error	An unhandled exception has occurred	Resend request 2-3 times over a 5 minute interval. If issue persists, please contact the Convera customer support team
1001	Access denied	Client certificate or API token cannot be verified, or a request has been made to unauthorized resources	Ensure proper authorization is attached to request, or request access to resource
1003	Required field validation error	A required data field was either not included or was passed with a null or empty string value	Populate field indicated in error message e.g. 1003: paymentMethod
1004	Conditional field validation error	A conditional field was either not included or was passed with a null or empty string value	Refer to the API Reference for more information on conditional field requirements
1005	Input field value validation error	Value is outside the bounds of syntax or format validation e.g. specifying a string value in an amount field	Refer to the API Reference for more information on field datatype and syntax expectations
1006	Unexpected field submitted	Request contains a field that is not part of the API resource model	Remove fields not specified in the API resource model
1007	Defined limit exceeded	Limit has been exceeded for resources with a maximum e.g. number of webhook endpoints	Delete or update existing resources with desired information
1100	Generic web service error	An unhandled exception has occurred	Resend request 2-3 times over a 5 minute interval. If issue persists, please contact the Convera customer support team
1101	Resource not found	A resource was requested but not found	Ensure resources are created in the API before attempting to utilize them
1102	Invalid quote	Quote not generated for order commit	Establish a valid Quote ID before attempting to commit an order
1103	Quote expired	Previously generated quote ID has expired and must be regenerated prior to order commit	Regenerate quote ID for order
1104	Payment update not supported	Attempted update of payment that has been accepted as Created	Delete payment from batch and create a new payment with requested updates
1105	Payment cannot be cancelled	Attempted deletion of payment in either status notAccepted or past Created status	Payments that have entered workflow cannot be cancelled via API and may be irrevocable. Please call Convera customer support for more information.
1107	Customer cannot be found	Customer is not registered with the Convera API Suite, or the provided customer ID is invalid	Register customer ID with Convera or provide valid customer ID
1108	Each settlement currency may only be specified once when committing a batch	A settlement currency is specified more than once in a commit batch request	Remove duplicate instances of settlement currencies in a commit batch request
1109	Payment settlement currency cannot be determined	Customer does not have a default settlement account assigned, or the settlement currency has not been specified in request	Configure customer with default settlement currency, or provide settlement currency in request
1110	Extra settlement currency provided when committing a batch	A settlement currency not previously provided is now being specified when committing a batch	Ensure payment settlement currencies match settlement currencies of batch commit
1111	Insufficient holding balance for settlement	Customer is attempting to settle using a holding balance that cannot cover the cost of the transaction	Fund holding balance with additional funds, or change settlement method
1112	Currency not supported	Currency specified in the request is not supported by Convera	Specify a currency supported by Convera.
1113	Payments cannot be added to a committed or deleted batch	Attempted addition of payments to a batch in Committed or Cancelled status	Create a new batch for additional payments
1114	Currency pair must be unique	A quote is being requested for the same currency pair more than once in a single request	Submit unique currency pairs in a request
1115	Unsupported currency and payment method combination	Payment has been submitted with a currency and payment method combination that is not supported by Convera	Specify a currency and payment method combination that is supported by Convera.
1116	Payment method invalid or not supported	Payment method specified during payment submission is invalid or not supported	Specify a valid payment method when submitting a payment
1117	Remittance type invalid or not supported	Remittance type specified during payment submission was invalid or is not supported	Specify a valid remittance type when submitting a payment
1118	Remittance type mismatch	Remittance type specified is supported, but may not be valid for specified payment currency, method, region, beneficiary type, or number of addenda records	Verify the payment is utilizing the correct remittance type
1120	Primary webhook cannot be deleted	Primary webhook cannot be deleted when multiple webhooks exist	Delete secondary webhooks before attempting to delete primary webhook
1206	Batch is empty	Attempt to quote or commit an empty batch	Submit at least one valid payment before quoting and committing the batch
1207	Amount is fixed on a currency that is inconsistent with similar payments	A payment has a fixed amount specified that is different than others payments of the same currency pair	Ensure all payments of a currency pair are submitted with a fixed amount, or none are submitted with a fixed amount
1209	Total amount of the order exceeds the customers debit limit	Order booked that exceeds customers e-debit account limit	Change settlement method, or change the order amount
1210	Customer is not setup to use settlement method	Specified settlement method not configured for customer	Change settlement method or contact Convera for configuration
1211	Minimum amount not met	Specified field does not meet required minimum amount for processing.	Increase amount for processing or specify different currency.
1212	Maximum limit exceeded	Specified field exceeds allowed amount for payment method and currency combination.	Specify a different amount, payment method, or currency.
1213	Currency not holding enabled	Specified currency not supported as holding-enabled	Specify a different currency
1217	Validation error when generating instructions for bank	Field format or contents validation error during workflow	Address failure reason or contact Convera customer support team for investigation
1218	Error occurred when generating payment instructions for bank	Error occurred when generating payment instructions for bank	Contact Convera customer support team for investigation
1219	Error occurred when committing the batch	Error occurred when committing the batch	Contact Convera customer support team for investigation
1222	Error in FAB service	Input field validation failed for request	Ensure FAB requests meet input field validation requirements
1223	Invalid country code	Country code does not adhere to ISO 3166 alpha-2 syntax or country is not supported.	Ensure country code is valid and in the proper format.
1224	Multiple payments added to batch where not allowed	More than one payment submitted in a Dodd-Frank or Draft payment batch	Create a new batch for additional payments
1225	Payment is non-Dodd-Frank payment	Attempt to call disclosure API for a non-Dodd-Frank payment	Submit a Dodd-Frank payment before submitting Disclosure request
1226	Invalid SWIFT code format	SWIFT code provided is not either 8 or 11 characters alphanumeric	Provide a valid SWIFT code format
1229	CAML payments can not include a Postal Installation.	For payments into or out of Canada, PO Boxes are not allowed. Please see Canadian Payments for conditions.	Remove PO box from any payment address fields.
1230	Duplicate resource not allowed - batch	Batch IDs must be unique across the customer account.	Submit a unique batch ID across the customer ID.
1237	Cannot commit batch in progress	Occurs when an order is attempted to be committed while payments are still being validated	Wait until all payments have been validated before committing

Find-A-Bank Error Codes

The error codes below are specific to the Find-A-Bank Resource APIs.

Error Code	Error Description
Err1011	The country(county/code/country name provided is invalid
Err1012	Your entered IBAN is not valid. Try again or search for a bank
Err1018	Mandatory fields missing in the search.
Err1019	If no SWIFT Code or Bank Routing Code (e.g. Sort Code, BLZ, BSB Code, Fedwire etc.) is provided, then both Bank Name and City are mandatory.
Err1020	The country identifier in the IBAN provided does not match the provided Bank Country.
Err1022	The country identifier in the IBAN provided does not match any country.
Err1024	IBAN length is not valid.
Err1026	Invalid checksum, the validation calculation that checks if the routing destination and account number match has failed.
Err1029	The account number part of the IBAN is invalid.
Err1031	IBAN is currently not supported by banks in the bank country you provided.
Err1032	Currency is invalid.
Err1033	Unauthorized Request.
Err1034	The bank branch identifier entered within the IBAN could not be found in the global bank database
Err1035	At least one of the following must be provided, Bank Country plus: 1. SWIFT Code 2. Bank Routing Code (e.g. Sort code, BLZ, BSB code, Fedwire etc.). 3. Bank name and City (Street address may also be provided to further filter the results)
Err1036	The Search includes invalid values. Please check your search parameters.
Err1037	Authorization connection exception
Exp1000	An exception occurred. Please contact Convera.
War1014	Too many records found; please provide additional information to further refine the search and reduce the number of results.
War1015	No records found that match the details provided.

NOC Codes

Notice of Change (NOC) codes indicated errors that have been generated by a receiving bank that are destined to the payment originator. These codes typically indicate that a portion of the requested bank information is now invalid and must be changed to prevent future payment rejections.

NOC Code	Code Description	Condition
C01	Incorrect bank account number	Incorrect bank account number or format
C02	Incorrect transit/routing number	Once valid transit/routing number must be changed
C03	Incorrect transit/routing number and bank account number	Once valid transit/routing number must be changed and causes a change to bank account number structure
C05	Incorrect payment code	Entry posted to demand account should contain savings payment codes or vice-versa
C06	Incorrect bank account number and transit code	Bank account number must be changed and payment code should indicate posting to another account type (demand/savings)
C07	Incorrect transit/routing number, bank account number, and payment code	Changes required in three fields indicated

Rejection Codes

Payments can be rejected at the point of message transmission, or shortly thereafter, if there is an unforeseen issue. Typically, this can be a data integrity issue (e.g., special characters present some banks cannot process), or an improperly structured identifier, like an IBAN or local routing code.

Some of these rejection codes have standard messages, but others are returned with descriptive information from our banking partners that require further investigation by Convera staff.

Error Code	Error Description	Actions to Take
ER001	Charge bearer is absent	Beneficiary may have not responded to bank to accept charges for payment. Contact beneficiary.
ER002	Beneficiary type is missing or invalid	Supply the correct beneficiary type and resubmit the payment
ER003	Change bearer is invalid
ER004	Purpose of payment is missing	Supply purpose of payment and resubmit the payment
ER005	Tax ID is missing	Supply tax ID and resubmit the payment
ER006	Country is absent	Supply country and resubmit the payment
ER007	Country is invalid	Validate country is valid and resubmit the payment
ER008	Field 23b on 103 is absent	Internal error - please contact Convera
ER009	Field 23b on 103 is invalid	Internal error - please contact Convera
ER010	BIC is absent for MT202	Supply BIC and resubmit the payment
ER011	Payment date is missing	Internal error - please contact Convera
ER012	Amount is invalid	Validate amount and resubmit payment
ER013	Payment ID is missing	Internal error - please contact Convera
ER014	Payment ID is invalid	Internal error - please contact Convera
ER015	Field 57 is invalid	Internal error - please contact Convera
ER016	Currency is invalid for this debiting bank account	Internal error - please contact Convera
ER017	Debiting bank account number is missing	Internal error - please contact Convera
ER018	Mandatory data for field 5oa/50k on 103/202 is absent	Internal error - please contact Convera
ER019	Account with institution is invalid	Validate bank account number and routing information and resubmit payment
ER020	Payment date must not be more than 7 days in the future	Internal error - please contact Convera
ER021	Intermediary institution is invalid	Validate intermediary bank information and resubmit payment
ER022	Payment date must be within the past 30 days	Internal error - please contact Convera
ER023	Payment date must not be more than 30 days in the future	Internal error - please contact Convera
ER024	Payment date must not be more than 60 days in the future	Internal error - please contact Convera
ER025	Debtor client number is missing	Internal error - please contact Convera
ER026	Debtor name is missing	Internal error - please contact Convera
ER027	Debtor street address is missing	Internal error - please contact Convera
ER028	Debtor town name is missing	Internal error - please contact Convera
ER029	Debtor country is missing	Internal error - please contact Convera
ER030	Debtor country is missing or invalid for this debiting bank account	Internal error - please contact Convera
ER031	Beneficiary name is missing	Internal error - please contact Convera
ER032	Beneficiary town name is missing	Validate beneficiary city or town and resubmit payment
ER033	Beneficiary post code is missing	Validate beneficiary zip or postal code and resubmit payment
ER034	Beneficiary country is missing or is not valid for this channel	Validate beneficiary country code and resubmit payment
ER035	Beneficiary account number is missing or is not a valid length	Validate beneficiary account number and resubmit payment
ER036	Beneficiary bank name is missing	Validate beneficiary bank name and resubmit payment
ER037	Beneficiary bank routing code is missing or is not a valid length	Validate beneficiary bank routing code and resubmit payment
ER038	Beneficiary bank SWIFT code is missing or is not a valid length	Validate beneficiary bank SWIFT code and resubmit payment
ER039	Beneficiary bank country is missing	Validate beneficiary bank country code and resubmit payment
ER040	Beneficiary bank country is not valid for this channel	Validate beneficiary bank country code and resubmit payment
ER041	Beneficiary street address is missing	Validate beneficiary address line 1 and resubmit payment
ER995	Rejected by GPG	Internal error - please contact Convera. The code will be accompanied by one of the following reasons: Invalid or insufficient payment details, Invalid bank code, Invalid RUT code, Incorrect name format, Amount is too small to process
ER997	Instruction ID is not unique	Internal error - please contact Convera
ER998	Account not configured in GPG	Internal error - please contact Convera
NARR	Custom message from bank	Take action depending on message from bank
SWF_ERROR: T28	SWIFT BIC is not a valid destination	Correct SWIFT BIC code and resubmit payment
SWF_ERROR: T45	Invalid non-SWIFT BIC	Correct SWIFT BIC code and resubmit payment
SWF_ERROR: T29	SWIFT BIC contains an invalid branch code	Correct SWIFT BIC code and resubmit payment

Return Codes

Return codes are given by the API when a payment encounters scenarios where the payment cannot be applied to the beneficiary account.

Return Code	Code Description	Additional Information
RTN01	Account closed
RTN02	No account or unable to locate account
RTN03	Account number and beneficiary do not match
RTN04	Invalid account number
RTN05	Invalid beneficiary name
RTN06	Beneficiary declined funds; unable to contact beneficiary
RTN07	Beneficiary did not claim funds
RTN08	Invalid or insufficient payment details
RTN09	Invalid or insufficient beneficiary bank branch details
RTN10	Invalid routing code
RTN11	Invalid SWIFT code
RTN12	Incorrect currency
RTN13	Rejected per internal policy (Compliance)	The payment returns to us due to it being rejected by bank’s compliance – either our correspondent bank has made a compliance-based decision to not process the payment, or this payment is not compliant with intermediary or beneficiary banks. The banks typically also inform us whether the payment is reported to OFAC.
RTN14	Per recall request	If a reversal/recall for the payment was initiated, on successful recall it will be returned stating this reason.
RTN15	Bank endorsement missing	Very rare root cause, typically used if the payment was submitted via draft (check). Bank endorsements provide guarantee that they will uphold the draft until it is going to be cashed out. If the draft is being processed and one of the banks in the processing chain does not provide endorsement, then the payment will return.
RTN16	Payment amount insufficient or minimum amount not met
RTN17	Debits and credits not allowed
RTN18	Other freeform reference included	Other freeform reference included – this reason should not reach the client on MP level. This is the reason that is chosen when the reason provided is unspecific and any of the other reasons can’t be applied. Typically, the client will see the code RTN18 but a specific reason provided instead of “Other freeform reference included”. This is a rare root cause, mostly used for banks that have very specific requirements for the payments to be processed, or if the payment processed had an isolated exception.
RTN19	No reason provided	This reason is used when we receive a return of funds without any explanation from the bank. Typically we aim to clarify the return reason by contacting the bank, however, not always will the bank be able to provide a reason (especially, if the payment was rejected by intermediary or beneficiary bank without reason).
RTN20	BBK internal policy	The payment was returned based on disclosed policies of the beneficiary bank.
RTN21	Beneficiary deceased
RTN22	Beneficiary reference needed
RTN23	Blocked account
RTN24	Correspondent bank internal policy	The payment was returned based on disclosed policies of the correspondent bank.
RTN25	Duplicate payment
RTN26	Foreign exchange relations	The payment did not meet the requirements for foreign exchange regulations. This may occur if exotic currencies are being transmitted without specific information, or if the banks in the transmission chain do not have the necessary requirements to process the currency further.
RTN27	IBK details missing or incorrect	Our correspondent bank can’t process the payment further, as the intermediary bank details are either invalid or not provided. This may happen when payment needs to travel through multiple banks until it reaches the beneficiary bank.
RTN28	IBK internal policy	The payment was returned based on disclosed policies of the correspondent bank.
RTN29	Only accepts SEPA payments
RTN30	Overpayment
RTN31	Per beneficiary request
RTN32	Purpose of payment not provided or unclear
RTN33	Refund	A rare root cause used in a situation where the bank is returning funds that have been refunded due to overpayment, or similar.
RTN34	Remitter details	Incomplete or invalid remitter details were provided. Typically before returning the funds we would receive a message stating from bank that they can not apply the funds due to incomplete/incorrect remitter details. Failing to provide them the information in time, or failing to retrieve the information from the client in time will result in payment being rejected and returned using this root cause.
RTN35	Stale dated draft	If a draft (check) payment was submitted, and it has not been cashed out for the duration of the draft’s age, the bank will return us the funds for the draft has turned stale.